Warranty Policy | Australian Consumer Law Guarantees
Your Peace of Mind is Our Priority.
Our Sustainability Commitment
At MyDealsOnline, we stand behind the quality of our products. Our Warranty Policy is designed to be clear, fair, and fully compliant with the Australian Consumer Law (ACL). We want you to shop with complete confidence, knowing we’ve got you covered
Australian Consumer Law Guarantees
- Acceptable Quality: Products must be safe, durable, and free from defects
- Fit for Purpose: Products must do what they’re supposed to do
- Match Description: Products must match any descriptions or samples shown
These rights cannot be taken away by any store policy or warranty limitation
Additional Protection Beyond ACL
- Standard Warranty Coverage:
- Electronics: 12-24 months (varies by product)
- Home appliances: 12-36 months
- Fashion items: 3-6 months against manufacturing defects
- Jewellery: 12 months against tarnishing or stone loss
Specific warranty periods are listed on each product page
What's Covered: Protection You Can Count On
- Defects in materials or workmanship
- Premature wear under normal use conditions
- Malfunction of electronic components
- Failure of mechanical parts
Example: If your phone case cracks at the seam after 2 months of normal use, we’ll replace it
What's Not Covered: Understanding the Limitations
- Damage from accidents, misuse, or neglect
- Normal wear and tear (e.g., battery degradation over time)
- Unauthorized modifications or repairs
- Cosmetic damage that doesn’t affect functionality
- Products used commercially (unless specified)
Example: Water damage to headphones that aren’t advertised as waterproof wouldn’t be covered
How to Make a Warranty Claim: Simple Steps
- Contact us within the warranty period at support@mydealsonline.com.au
- Provide your order number and photos of the issue
- We’ll email a return authorization within 24 hours
- Ship the item to us (we cover shipping costs for warranty claims)
- We repair/replace and return within 7-10 business days
No complicated forms or runaround – we believe in hassle-free solutions
International Warranty Considerations
For products manufactured overseas:
- Warranty coverage may be honored through local service centers
- Documentation requirements may vary by country
- Shipping times for international repairs may be longer
- We’ll clearly indicate international warranty terms on relevant product pages
Our Warranty Philosophy: Fairness First
- No hidden exceptions or fine print tricks
- Quick resolution – most claims processed within 72 hours
- Human customer service – you’ll always talk to a real person
- Benefit of the doubt – we err on the side of the customer
“We’d rather occasionally replace something that might not strictly qualify than disappoint a customer who trusts us.” – Lisa, Customer Service Manager
Need More Help?
For questions about warranties or your ACL rights: Email: support@mydealsonline.com.au | Phone: +61 432 553 643 (Mon-Fri 9am-5pm AEST) | ACCC Resources: Visit www.accc.gov.au/consumers for more on your rights. We recommend reading our detailed FAQ before contacting us for faster resolution.