Delivery timeframes vary based on your location:

Metro areas: 2–7 business days .

Regional/remote areas: 7–14 business days .
Tracking details are emailed once your order is dispatched. Delays may occur due to carrier processing times or unforeseen circumstances

We want you to love your purchase! If you’re unsatisfied, you can return most unused, unwashed items in their original packaging with proof of purchase within 14 days of delivery for a full refund or exchange. Some items, like intimate apparel, swimwear, and consumables, are exempt for hygiene reasons . Refunds are processed to your original payment method within 3–7 business days. For faulty or damaged items, we offer free returns and replacements under Australian Consumer Law.

Address changes are only possible if the order has not been dispatched. Contact us immediately at Info@mydealsonline.com.au with your order number and updated address. Once dispatched, changes cannot be made

Check your “Order Shipped” confirmation email for tracking details .

Log into your account, go to “My Account,” and click “Track Order” .

Use our Track My Order page and enter your order ID .
Tracking updates may take 24–48 hours to appear after dispatch

Email us at Info@mydealsonline.com.au (24/7) or call +61 432 553 643 (Mon–Fri, 9 AM–5 PM AEST). We respond to emails within 12 hours

Act quickly! If your order hasn’t shipped, email us immediately with the correct address. If it has shipped, contact the carrier (e.g., Australia Post) directly to reroute the package. Note: Rerouting fees may apply.

We currently ship only within Australia. International delivery is not available