We know you're excited to receive your order, and we're committed to getting it to you as quickly and reliably as possible. This page outlines everything you need to know about how we process and deliver your purchases across Australia.
Order Processing (How Long It Takes Us to Pack Your Order)
All orders are processed from our Melbourne warehouse within 1 to 2 business days after you place them. Please note that this does not include weekends or public holidays.
To ensure your order is included in the same-day processing queue, please place it before 2:30 PM AEST. Orders placed after this time will be processed on the next business day.
Shipping Options & Delivery Timelines (How Long It Takes to Reach You)
Once your order leaves our warehouse, we work with trusted courier and postal services to deliver it to your doorstep. The table below outlines our standard delivery timeframes. Please note these are estimates, and delays can occasionally occur due to factors outside our control.
| Shipping Destination | Estimated Delivery Time (After Processing) |
|---|---|
| Metro Areas | 2 - 7 business days |
| Regional/Remote Areas | 7 - 14 business days |
You will receive a shipment confirmation email with a tracking number once your order is dispatched, so you can follow its journey to you.
Shipping Costs
We are proud to offer FREE standard shipping Australia-wide on all orders.
Our Delivery Promise & What to Do If Something's Wrong
Incorrect or Damaged Items
We take full responsibility for any errors or damage that occurs in transit. If you receive the wrong item or your order arrives damaged, please contact our customer support team at Info@mydealsonline.com.au within 7 days of delivery. Include your order number and photos of the product/damage, and we will arrange a replacement or refund immediately.
Lost Packages
In the rare event that your tracking information shows no movement for an extended period, please contact us. We will initiate an inquiry with the shipping carrier and work with you to resolve the situation.
Our Commitment to You
As an Australian-owned and operated business based in Melbourne since 2012, we value your trust. Our shipping policy is designed to be transparent and fully compliant with Australian Consumer Law. We are always here to help—if you have any questions before or after your order, don't hesitate to reach out.
💡 Tips for a Smooth Shipping Experience
- Ensure Your Address is Accurate: Double-check your shipping address at checkout to prevent delays or lost packages.
- Look for Your Tracking Email: The tracking number in your dispatch email is the best way to know where your order is.
- We're Here to Help: For any shipping questions, our Melbourne-based support team is ready to assist you at Info@mydealsonline.com.au or +61 432 553 643.